How it works
From first message to settled in.
Four steps
What happens, and who does what
Step 1
Choose a service
Any time after you receive your university offer
You
Pick what you need: accommodation, an airport pickup, academic support, student support, or a mix. Not sure? Just ask us.
Us
We explain the options honestly, including when you probably don't need us at all.
Step 2
Send us your enquiry
A couple of minutes
You
Fill in the short enquiry form. Choose your services, add your city and dates if you know them, then press send.
Us
A real person reads every enquiry, and you receive an email confirming that we have it.
Step 3
Get options from us
Once we have reviewed your enquiry
You
Chat through your plans, ask questions and add family to the conversation if you'd like.
Us
We connect you with trusted partners and confirm prices and terms in writing.
Step 4
Get support
Until you're settled — and for as long as you need us
You
Approve the plan and deal with partners on clear, agreed terms — no surprises.
Us
We coordinate between partners, follow up after each service and stay in touch once you've arrived.
Be ready
What to have to hand
For accommodation
- Your university and campus location
- Course start date and planned move-in date
- Weekly budget, including whether bills should be included
- Preferred room type (shared, private, en-suite or studio)
- Whether you have a UK guarantor
For airport transfer
- Flight number, date and arrival terminal
- Number of passengers travelling together
- Number and size of suitcases
- Full address you're travelling to
- The phone number you'll use on arrival
For academic support
- Your course, level and current modules
- The assignment brief or topic you're working on
- Your next deadline
- Any feedback you've received on previous work
- When you're usually free for a session
For student support
- Your question, in your own words
- Screenshots of any letters or emails you're unsure about
- Your city and accommodation type
- Your arrival date, if you're still preparing
- Whether a family member should be included
Timing
When to get in touch
Accommodation
3–6 months before your course
Earlier for London and September intakes, when demand peaks.
Student support
As soon as you're preparing
Pre-departure questions are best answered early.
Airport transfer
1–3 weeks before your flight
Once your flight is booked. Short notice is often possible.
Academic support
When your first brief lands
Or before a deadline feels close — not the night before.
Step one
Ready when you are. It takes a minute.
Send us a message in your own words. We'll take it from there.