Terms & conditions

These terms apply when you use this website or ask SmartMoveMe to help with your move to the UK. Please read them alongside any written confirmation we send you for a specific service, which will set out the details that apply to that booking.

This website is operated by SmartMoveMe. You can contact us at info@smartmoveme.com or through the enquiry form.

The information on this website is general guidance to help you plan. It is not legal, financial or immigration advice. We work to keep it accurate and up to date, but requirements can change, so please confirm anything important with your university or official sources such as GOV.UK.

We help you understand your options, coordinate arrangements and introduce you to independent partners — such as accommodation providers, licensed transport operators and tutors — who deliver many of our services.

When a partner provides a service, your agreement for that service is with the partner and their own terms apply. We will always tell you who the partner is and share their key terms before you commit.

Enquiring is free and places you under no obligation. Options we suggest depend on partner availability at the time, and nothing is reserved or booked until you have confirmed in writing.

Before you commit to any service, we will confirm in writing what it costs, who you pay and when. If a SmartMoveMe fee applies, it will be clearly stated. You will not be charged for anything that was not confirmed to you in writing.

Cancellation and refund terms depend on the service and, where relevant, the partner's terms. They will be set out in your written confirmation. Nothing in these terms affects your statutory rights as a consumer.

• Give us accurate, complete information so we can arrange the right services.
• Read the terms of any partner service before you agree to it.
• Keep us informed of changes, such as a new flight time or arrival date.
• Follow the rules of your university, your accommodation and your visa.

Academic support is provided to help you learn. Tutors will not write, rewrite or complete assessed work for you, and you must not submit work produced by a tutor as your own. We may end academic support if it is used in a way that breaches your university's academic integrity policy.

We do not provide university application or admissions services, and we do not give immigration advice. For visa matters, please use official GOV.UK guidance, your university's international student advisers or a regulated immigration adviser.

We are responsible for loss you suffer that is a foreseeable result of us breaking these terms or failing to use reasonable care and skill. We are not responsible for services delivered by partners under their own terms, although we will always help you raise and resolve any problem with a partner.

Nothing in these terms limits our liability for death or personal injury caused by our negligence, for fraud, or for anything else that cannot be limited by law.

The SmartMoveMe name, logo, website design and content belong to us. You may view and share pages for personal use, but please don't copy or reuse them commercially without our permission.

How we handle personal information is explained in our privacy policy.

We may update these terms from time to time; the version on this page applies to new enquiries. These terms are governed by the law of England and Wales. If you live in Scotland or Northern Ireland, you may also bring proceedings in your local courts.